Service Design Thinks & Drinks is an informal meet up , offering a place to discuss and learn more about Service Design (and a few after-work drinks).
The next drinks will be next Tuesday, April 3, 2012 from 6:00 PM to 9:00 PM
The event is hosted by Damian Kernahan – ProtoPartners open to anyone interested in Service Design and Design Thinking and furthermore for those interested in having inspiring conversation and connecting with like-minded people all while having some drinks!
Great Ben Crothers, will be talking about his research and learnings.
Ben has been in the digital experience design space for nearly 15 years, and his passion for helping clients at a strategic level has naturally lead to involvement in service design thinking and practice. As a Design Strategist at Digital Eskimo, Ben leads a team of Experience Architects in a broad range of service design and user experience design techniques and activities. Recently, he’s been helping an up-and-coming water utility overhaul its customer experience strategy, and looking at new ways of visualising recycled water use.
Ben is passionate about involving clients in the creative process, and uses sketching techniques wherever he can to help designers, clients and customers alike think and communicate their ideas, experiences and solutions. When not dreaming up ways of using his kids’ toys as prototyping tools, he gets into home brewing, oil painting and drawing.
Sketching in service design
Ben will talk about the importance of including sketching in your armory of service design techniques, to help you, your clients and their customers think and communicate with each other. He’ll also demonstrate some old sketching techniques from his art school days that have helped him and his team in experience design projects. So bring your sketchbooks!
We encourage anyone to join, you could be managing, design or delivering any kind of service!
Book your ticket and we look forward to seeing you there!